Too Many Problems
Started around 2013, LeVerb was started by Brett Levert as a hobby,
helping out his friends with the occasional website and online work.
Once news of their work spread, it wasn’t long before 3rd-parties were
contacting them to design and manage their websites. What makes LeVerb
different to other companies, is that they don’t take on project unless
there’s a contract. The benefit to this, is that it builds a
relationship with the client from the start. The main work that LeVerb
does involves website updates, social media, SEO and advertising.
Initially, all the web design, troubleshooting, and updates were all managed
by Brett, however after a while, the workload became too much for him to
handle. Brett then started outsourcing work to designers, SEO experts,
and programmers, in order to maintain his daily output. This solution
worked for a while. However, the problem with hiring external help, was
that LeVerb’s customer service took a nosedive. So LeVerb hired
account managers, who were trained by Brett himself to sort out
everything. And each account manager was given up to 10 sites to
manage. LeVerb was looking to expand rapidly, but due to the ever-changing technological world,
an increasing volume of problems were being encountered daily, and eventually work started grinding to a halt, and expansion could not take
place, with clients waiting for their problems to be solved daily.
How did they find DeskPal?
LeVerb started looking on
for freelance help. However, after a few bad
experiences from solo freelancers, resulting in poor work quality, LeVerb
started looking for a team of problem solvers that specialized in web-support,
design, and SEO. After reviewing a number of teams, LeVerb decided on
The reason why DeskPal was chosen was a simple one. The problem with online jobs, is that a lot of them are quite
technical, and it often can take quite a while to explain the problem to
someone before it can be solved, as it often would take as long to explain the
problem, as it would take to fix it themselves. With DeskPal LeVerb could have a problem fixed within a day, without the
need for lengthy explanations.
What happened next?
Upon hiring, DeskPal started to take over the technical aspects of
LeVerb’s websites. From bug-solving, to SEO, no problem was too
difficult! The ease of mind provided was such that LeVerb simply
deferred problems and tasks that they received from their clients to DeskPal,
and they knew that the job would be done in a timely fashion, with the same
level of quality that LeVerb themselves are used to giving to their clients.
What does this mean for LeVerb? Because of the technical skill level of
DeskPal, it means that LeVerb has started focusing on what they’re
specialized in, namely marketing and selling, leaving the technical aspects of
their work to DeskPal, which shows not a business contract, but rather a
partnership between two companies.
If you're looking for the cheapest option, you're not gonna be happy. You
always get what you pay for. I can confidently recommend the DeskPal team. They are gonna be the best value for your money.